Orders are capped at £100 GBP to ensure smooth customs clearance
|Royal Mail International||£14.95||5-7 working days|
WHEN WILL MY ORDER SHIP?
International shipping can sometimes take a little longer than expected so we've put together a list of tracking stages to help put your mind at ease. Don't forget, we refund or reship all orders that are lost or seized so there's no risk of losing out.
We're expecting your parcel/Item received/Item leaving the UK
This is the tracking stage that can take the longest so please don't be alarmed if your package doesn't move for a while. Depending on the route your parcel took to export you may see any of the three tracking stages listed above. Most parcels will move straight from "We're expecting your parcel" to the second stage listed below.
This is the part of the process where your order has been exported, is travelling across the Atlantic and subsequently arrives in the US in a sorting center. The reason your tracking may sit on this stage for so long is because when it arrives in the US with tens of thousands of other parcels it needs to be sorted for customs. Once your order passes this stage it generally only takes a few days for your order to arrive with you
Your item is currently with Customs in the destination country.
This stage is quite straightforward and generally doesn't take too long.
Item received at Sorting Office
Your order is now at a sorting office to be sent onwards to your posting location
Item ready for delivery
Your order is now ready to be delivered to you
Hopefully this explanation of tracking helps ease your mind but if in doubt just reply to your shipping confirmation email and we will look into it for you. International orders can take up to 4 weeks to arrive.
HOW WILL MY ORDER BE SHIPPED?
Your order will be shipped in a plain brown postal box. Bottles will be wrapped with the contents in individual bubble wrap bags with no outward identification of what is inside.
International Poppers orders are limited £100
LIABILITY FOR REQUESTING DELIVERY WITHOUT SIGNATURE
We ship all our DPD/UPS orders tracked and signed. This is to protect both the customer and ourselves. If you request from the courier directly to leave your parcel without a signature and it is subsequently lost or stolen we will not be liable to replace the order. Signing for packages can be inconvenient at times but without one there is no way for us to make a claim on your behalf to the courier for compensation and so no compensation or reshipment will be given.
We are not liable for any issues arising from importing goods into your country. It is the customers responsibility to ensure the goods purchased are legal in your country.
CUSTOMS AND DUTIES
All orders shipped to the US are currently exempt from customs and duty meaning the price shown at checkout is the final price.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow time for the tracking information to become active.
SHIPPING TO P.O. BOXES
Our couriers do not deliver to P.O. Boxes and as such we do not accept P.O. Boxes as shipping addresses. If you place your order addressed to a P.O. Box we will contact you to arrange for an alternative shipping address. You will have the option to cancel your order with us if you do not have a suitable alternative that you wish to receive your order to. Addressing your order to a PO Box will delay it and it is no longer subject to same day shipping.
REFUNDS, RETURNS & CANCELLATIONS
Due to the nature of our products we cannot accept any returns or requests refunds other than when the product is delivered to you in a damaged state. Sometimes your package can go on quite a journey to get to you and your packaging may get damaged, we will only perform refunds or exchanges where the product has reached you in a damaged condition.
Cancelled orders may be subject to a 10% restocking fee, this is a charge passed onto us by our payment processors.