Shipping Terms & Conditions

 

WHEN WILL MY ORDER SHIP?

If we have received your order before 13:00 we will ship your order the same day Monday to Friday. Where we experience high volumes of orders we may ship your order the next working day but this is highly unusual.

Please be aware that the stated delivery times are given by the courier and we have no control over them, we will not refund or credit shipping where the package arrives outside of the couriers stated delivery aim.

HOW WILL MY ORDER BE SHIPPED?

Your order will be shipped in a plain brown postal box or jiffy bag. Bottles will be wrapped with the contents in individual bubble wrap bags with no outward identification of what is inside.

International Leather Cleaner packages are limited to 2kg in total.

LIABILITY FOR REQUESTING DELIVERY WITHOUT SIGNATURE

We ship all our orders tracked and signed. This is to protect both the customer and ourselves. If you request from the courier directly to leave your parcel without a signature and it is subsequently lost or stolen we will not be liable to replace the order. Signing for packages can be inconvenient at times but without one there is no way for us to make a claim on your behalf to the courier for compensation and so no compensation or reshipment will be given.

CUSTOMS AND DUTIES

 Orders shipped within the UK are not subject to any additional charges.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow time for the tracking information to become active.

SHIPPING TO P.O. BOXES

Our couriers do not deliver to P.O. Boxes and as such we do not accept P.O. Boxes as shipping addresses. If you place your order addressed to a P.O. Box we will contact you to arrange for an alternative shipping address. You will have the option to cancel your order with us if you do not have a suitable alternative that you wish to receive your order to. Addressing your order to a PO Box will delay it and it is no longer subject to same day shipping.

REFUNDS, RETURNS & CANCELLATIONS

Due to the nature of our products we cannot accept any returns or requests refunds other than when the product is delivered to you in a damaged state. Sometimes your package can go on quite a journey to get to you and your packaging may get damaged, we will only perform refunds or exchanges where the product has reached you in a damaged condition.

You must store your bottles upright, bottles left on their side for extended periods of time will leak. Please check all your bottles for damage and contact us at orders@twistedbeastpoppers.com with your order number within 48 hours of receiving them if you have any issues.

Items not reported as damaged within 48 hours of being delivered will not be accepted for replacement or refund.

Cancelled orders may be subject to a 10% restocking fee, this is a charge passed onto us by our payment processors.