This page contains everything you need to know in an easy to read format.
For our detailed shipping page please follow the link below
WHAT TO EXPECT
Same day shipping before 13:00
If we have received your order before 13:00 we will ship your order the same day Monday to Friday. Where we experience high volumes of orders we may ship your order the next working day but this is highly unusual.
We only ship discreetly
Domestic orders will be shipped in a plain brown jiffy bag, international orders will be shipped in a plain brown postal box with no outward identification of what is inside.
Pay securely and easily by card
We never have access to your payment information. The only personal information recorded by our website is your shipping information, name and contact information.
UK, US, EU, Canada, Australia and New Zealand
We only ship to these locations, this is because through trial and error we know we can get our products delivered to these destinations safely and securely.
HOW MUCH AND HOW LONG?
UK
USA & Canada
From £14.95 and delivered in as soon as 5 days
To see all shipping options and rates see our detailed shipping page here
EUROPE
From £7.50 and delivered in as soon as 2 days
To see all shipping options and rates see our detailed shipping page here
Australia & NZ
From £16.95 and delivered in as soon as 1 week
To see all shipping options and rates see our detailed shipping page here
OUR GUARANTEE
Free reship on all lost or seized packages
We lose about 0.1% of our orders to customs confiscations and we reship these orders free of charge.
Lost orders may need to go through a claim process with the shipping provider to ensure the package was not delivered.
Giving the shipping provider permission to leave your parcel outside your residence with no signiture voids the insurance we have placed on all orders. Please arrange to be available to accept your order.
Refund or replacement on all bottles damaged on arrival
Sometimes bottles can get damaged or leak in transit, though this is very rare.
If you experience either of these problems simply send us a picture of the damaged items within 48 hours of recieving them and we will either refund or reship to you.
Please store bottles upright once recieved, leaving bottles on their side will weaken the seal and may cause leaking. This is not a design flaw but the interaction of the chemical being in contact with the seal for an extended period of time.
Quality products, extra strong, delivered fresh
We take great pride in providing the best quality products at the best prices and with the most competitive shipping. We don't hoard large stocks of our product as the longer they wait to be shipped the less effective they become. Every bottle we ship is fresh and ready to use. To make them last longer keep them in the fridge.
CUSTOMS & DUTY
USA
Due to the trade agreements between the UK and US there are no customs and duty payable on orders to the US.
CANADA
Customs and duty are payable on orders shipped to Canada. This rate is variable and is somewhere between 15-20%
EUROPE
Due to the UK leaving the European Union there will be customs and duty payable on the total value of your order This is usually equivialent to around 20% of the total price.
AUSTRALIA & NZ
Customs and duty are payable on orders shipped to Austrailia and New Zealand. This rate is variable and is somewhere between 10-20%
SAFETY FIRST
FLAMMABLE
Our products are flammable!
Do not use near fire or flames, lit cigarettes, space heaters or any other source of ignition.
DO NOT INGEST
Under no circumstances drink or ingest the contents of our bottles, this can be fatal.
If swallowed, drink two glasses of milk or water, induce vomiting and call a physician or poison control immediately. You can find the number to poison control on the side of the bottle.
Avoid contact with skin.
Do not inhale contents directly from bottle.
STORAGE
Always store bottles upright and out of direct sunlight. Leaving your bottles on their side will causes them to leak
ADULTS ONLY
Our products must not be purchased by persons under the age of 18, Adult signatures will be required upon delivery. This policy is strictly enforced.